Important Notice: This Privacy Policy applies solely to your use of this public website (shiild.com and related domains). This Privacy Policy does not govern Shiild Security consumer services or any network security services provided through router integrations. If you are using Shiild Security consumer services, please refer to the separate Privacy Policy available at cloud.shiild.com/privacy/.
Shiild, Inc. ("Shiild," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use this website (the "Website"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use this Website.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
We may collect information about you in a variety of ways. The information we may collect via this Website includes:
Personal Data. Personally identifiable information, such as your name, email address, telephone number, and demographic information, that you voluntarily give to us when you contact us through this Website, submit forms, or when you choose to participate in various activities related to this Website, such as customer surveys and feedback.
Automatically Collected Data. Information our servers automatically collect when you access this Website, such as your IP address (which may be anonymized or hashed), your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing this Website. This information is used primarily to maintain the security and operation of this Website, and for our internal analytics and reporting purposes.
Note: This Website does not process DNS queries, provide network security services, or collect data related to network security services. All such data collection and processing related to Shiild Security consumer services is governed by the separate Privacy Policy available at cloud.shiild.com/privacy/.
We may use information collected about you via this Website to:
(a) Respond to your inquiries and provide customer service; (b) Send you information about our services, features, or changes to our policies; (c) Provide, operate, and maintain this Website; (d) Improve, personalize, and expand this Website; (e) Understand and analyze how you use this Website; (f) Send you marketing and promotional communications (you can opt out of these at any time); (g) Detect, prevent, and address technical issues and security threats related to this Website; (h) Comply with legal obligations and protect our legal rights; and (i) Fulfill any other purpose for which you provide the information.
We may share information we have collected about you in certain situations:
By Law or to Protect Rights. If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers. We may share your information with third-party service providers that perform services for us or on our behalf, including email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to use your personal information only as necessary to provide the requested services to us and in a manner consistent with this Privacy Policy.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We Do Not Sell Your Personal Information. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
We may use cookies, web beacons, tracking pixels, and other tracking technologies on this Website to help customize this Website and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of this Website.
We may use the following types of cookies: (a) Strictly Necessary Cookies: These cookies are essential for you to browse this Website and use its features; (b) Performance and Analytics Cookies: These cookies collect information about how you use this Website, such as which pages you visit most often (we only use these with your consent); (c) Functionality Cookies: These cookies allow this Website to remember choices you make and provide enhanced features; and (d) We do not use targeting or advertising cookies.
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information. To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframe required by applicable law (typically within 30-45 days).
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is being collected about you, the right to access your personal information, and the right to request deletion of your personal information. We do not sell or share personal information.
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically, we retain contact form submissions and inquiries for up to 3 years, and website usage analytics for up to 2 years in anonymized form.
If you are accessing this Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers are located. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using this Website, you consent to your information being transferred to our facilities.
This Website may contain links to third-party websites and applications that are not affiliated with us. Once you have used these links to leave this Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
In the event of a data breach that affects your personal information and poses a risk to your rights and freedoms, we will notify you and any applicable regulatory authorities without undue delay and, where feasible, within 72 hours of becoming aware of the breach, as required by applicable law.
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post any updated Privacy Policy on this page and update the "Last updated" date. If we make material changes to this Privacy Policy, we will notify you by placing a prominent notice on this Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have questions or comments about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:
Shiild, Inc.
Privacy Office
Email: privacy@shiild.com
Online Contact Form: contact
We will acknowledge receipt of your inquiry and respond within the timeframe required by applicable law (typically within 30-45 days). For requests to exercise your privacy rights, we may need to verify your identity before processing your request.